Returns/Refunds

At Maldonado Joyas we care about providing you with an exceptional shopping experience.

If, for whatever reason, you are not satisfied with your order, do not hesitate to contact us.

Below we detail the information, in case you require a change:

> You have 14 days from receipt of the package to initiate a claim from the moment you receive your order

> If you want to make an exchange or return, we will ask you to send us the order you want to replace. Immediately, upon receiving the package through the mail, we will send it again by the same means.

> We will always check that the product(s) are in perfect condition (unused) and that they include their original packaging.

> Return costs will be borne by the customer

> Exceptions: Custom Orders (such as different color combinations upon request, or rings with initials, for example) cannot be replaced/returned. Also no earrings of any kind, this is due to health and hygiene reasons (they cannot be put up for sale again if it is not possible to guarantee that they have not been tested)

> If what you want is to request a return/refund of your purchase, write to us and we will be happy to help you.